The tools an enterprise offers its employees are supposed to help, not hinder. So why are so many people working around enterprise systems?
True story.
I was setting up a conference call with a VP and suggested we Skype each other.
He replied: “Skype? Can’t do that. It’s free and it works. We have to use our in-house solution, which is expensive, and doesn’t work well. Sorry.”
We agreed to talk in the evening, so that he could use his home computer, which (unlike his office machine) could access Skype.
The moral of the story:
Busy, highly effective people will get around governance systems. Always. They’ll do it early, and they’ll do it often. More →