Prior to VirtualWorks, it took our customer services team 30-40 seconds to find information customers needed. Now our response time is down to 3-4 seconds. This makes life easier for our customer services team, making them more effective and results in more satisfied clients.
We’ve seen rapid growth in the last three years! Implementing ViaWorks gave our management the assurance needed to ensure our employees would have no intellectual property loss as the organization changed swiftly.
Information integrity is a key factor. The ViaWorks security system makes it possible to offer great findability at maximum security level.